Prism Foundry Support

Updated October 23, 2026

Stuck at the kiln? Write to glazier.vitre@prismfoundrykiln.com with your iPhone model, iOS version and what happened. We reply in English, usually within three working days.

Quick fixes

Bellows do not respond: allow Microphone for Prism Foundry in Settings, then blow steadily for a second or two.
No photos to pick: allow Photos access in Settings, or use Select Photos to add some to the limited set.
Save to Photos fails: allow Add Photos Only for Prism Foundry in Settings.
Board looks frozen: close and reopen the app; your current board is saved on the device.

Your data

All game data and panes are stored only on your device. Delete single panes from the Pane Gallery, or delete the app to remove everything. We cannot restore lost progress because we never hold a copy.

Purchases

There are no in-app purchases in Prism Foundry.